Question 1

What areas do you serve?

Accepted Answer

We specialize in snow removal services throughout Roscoe and Rockford, Illinois. Our primary focus is on commercial properties, residential homes, and multi-driveway rental properties. We handle everything from single-family driveways to large commercial parking lots and multi-unit rental complexes with multiple driveways requiring coordinated snow removal services.

Question 2

How quickly can you respond to a snow emergency?

Accepted Answer

Snowplow Sarge intentionally keeps our customer list smaller than most other snow removal companies. This strategic approach allows us to provide superior service and reach each driveway and parking lot much faster than our competitors. While other companies chase volume, Sarge focuses on excellence - we want the best service for our customers, not the most customers. Our emergency response team is available 24/7 and can deploy within hours of your call, with most customers receiving service well ahead of larger companies who are stretched too thin.

Question 3

What types of properties do you service?

Accepted Answer

We handle residential driveways and walkways, commercial parking lots, rental properties, and large-scale commercial facilities. Our equipment and team are prepared for properties of all sizes.

Question 4

Do you offer seasonal contracts?

Accepted Answer

Yes! We offer seasonal winter-only snow removal contracts that guarantee priority service throughout the winter months. But we also provide professional lawn care services, and we can package both snow removal and lawn care together for year-round peace of mind. This comprehensive approach means one trusted provider handles your property maintenance in all seasons. Contact us for customized pricing based on your property size and service needs.

Question 5

What is included in your snow removal service?

Accepted Answer

Our comprehensive service includes snow plowing, driveway and sidewalk clearing, and salting and de-icing. We can customize service packages to meet your specific needs.

Question 6

How do you determine when to plow?

Accepted Answer

Once the storm shows up, Sarge keeps the front line clear. Seasonal clients choose their trigger depth, but Sarge often jumps in early and returns as needed when the snow tries a second wave. Long storm? No problem — Sarge stays in the fight. On-demand service is available anytime you need reinforcements.

Question 7

Do you provide salting and de-icing?

Accepted Answer

Absolutely. We offer professional salting and de-icing services to prevent dangerous ice buildup on driveways, walkways, parking lots, and other surfaces. This can be added to any snow removal service.

Question 8

What happens if it snows while I'm away?

Accepted Answer

No problem! Many of our customers are snowbirds or frequent travelers. We can service your property whether you're home or away, ensuring safe access when you return.

Question 9

How do I prepare my property for snow removal?

Accepted Answer

Sarge marks your driveway and key areas each fall, so there's no guesswork once the snow hits. Simply move vehicles out of the driveway before service begins — anything parked there will be plowed around.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, checks, and electronic payments. Seasonal contracts can be paid in installments, and we offer flexible billing options for commercial clients.

Question 11

Are you insured?

Accepted Answer

Yes, we carry comprehensive liability insurance and workers compensation coverage. We can provide certificates of insurance for commercial clients upon request.

Question 12

What if I need service outside regular hours?

Accepted Answer

We operate 24/7 during winter weather events. Our emergency response team is always ready to deploy, day or night, weekends and holidays included.

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